Mar 29 2018

Important Changes to Our No-Show/Cancellation Policy

At Oak Creek Veterinary Care our patients and clients always come first! We realize coming to
the vet is time consuming and not often an easy task. In order to make your experience less stressful
we have made a few changes to our Cancellation/No-Show Policy. Changing this policy allows
us to better utilize time, giving you and your pet the best experience possible.

We understand that occasionally circumstances may occur that make it difficult to keep an
appointment. After all, life seems to spin you in different directions when you least expect it! At
the time of scheduling, we reserve time on the doctor’s schedule and provide skilled support
staff just for you and your pet. When a client cancels their appointment or does not show without
giving proper notice, this prevents another patient from being able to be seen in a timely matter.
Our cancellation policy enables us to utilize available appointments for other patients in need of
medical care. In order to be respectful of the medical needs of all of our patients, we require a
24-hour notice of your need to cancel or reschedule an appointment.

What happens if I don’t show?
Without proper notice, the end result may be a required deposit fee when scheduling your next
appointment. After the 3rd no show or late cancellation you will be asked to prepay a fee of
$55.00 at the time of scheduling for the duration of one year. This fee is placed on your account
and applied toward your invoice the day of your appointment. Should you pay the deposit fee
and not show, this fee will be forfeited.

How long do I have in advance to cancel?
We ask that you provide us with 24 hours notice should you need to cancel or reschedule your
appointment. Canceling or rescheduling as soon as you’re aware allows us to offer that
appointment time to another patient needing to be seen.

What happens if I’m late to my appointment?
If you arrive more than 15 minutes late, your appointment may need to be rescheduled. Doctors
and staff are scheduled accordingly. So as not to delay the next appointment, rescheduling may
be necessary.

We appreciate your business and LOVE seeing your pets! If you have any questions regarding
our new policy, please don’t hesitate to call us at 414-301-9113.

oakcreek | Blog, Oak Creek Vet Care, Uncategorized, Veterinarian

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Location

Oak Creek Veterinary Care
8000 S Howell Ave
Oak Creek, WI 53154
Phone: 414-301-9113
Pharmacy line: 414-301-9374
Fax: 414-301-9126
info@oakcreekvetcare.com


Location Hours

Monday - Thursday: 8 am to 6 pm
Friday: 8 am to 5 pm
Saturday: 8 am to 12 pm
Sunday: Closed