Policies
Any of our veterinarians may require more frequent examinations and/or diagnostics to maintain this relationship during treatment of certain medical conditions or at different stages of an animal’s life.
Most prescription refills (including heartworm prevention, flea and tick prevention, and prescription foods) take 24–48 hours to process and get ready for pickup. Please plan ahead if a prescription is due on a weekend or holiday.
Requests for same-day or walk-in refills may not be able to be honored. Any request made after 4 p.m. will be considered a next-day request.
Online Pharmacies
Effective February 1, 2026, the doctors of Oak Creek Veterinary Care will no longer work directly with online pharmacies, including Chewy, Amazon, 1-800 Pet Meds, etc.
What this means for you:
As our client, you are always welcome to work directly with any pharmacy you choose to fill your pet’s prescription. Our doctors will happily provide you a written prescription during your appointment should you choose to get your medications from an outside pharmacy; however, we can no longer provide prescriptions by fax, email, or phone. When you need to pick up a written prescription for medication outside of a scheduled appointment time, please allow 48–72 hours for processing your request.
Why this change has occurred:
We have medical concerns due to the reported lack of accuracy in prescription fulfilment, refills, storage, and shipping. The NAPB reports that less than 5% of online pharmacies comply with U.S. pharmacy laws and practice standards, and the FDA continues to issue a buyer beware stance regarding online pet pharmacies:
As a clinic, we have directly experienced a concerning level of errors and miscommunications with third party online pharmacies. This often leads to an increase in time trying to correct the issues and taking our professional veterinary staff away from patient care. In addition, it leads to frustration from clients in situations that are beyond our control.
Your options:
- You are always welcome to purchase medications that we keep in stock directly from the clinic.
- We are able to use our online pharmacy and email you a link to fill your prescription directly from our online pharmacy (vendor provided off-site).
- You are welcome to request a written prescription at the time of your appointment so that you can fill at the pharmacy of your choice on your own.
- When requesting a medication or food refill or written prescription outside of your scheduled appointment time, please allow 48–72 hours to process. If your item is a special-order item, please allow 7 days. Be aware that anything received on weekdays after 4 p.m., weekends, or holidays will need additional time.
Appointments
Oak Creek Veterinary Care is an appointment-only clinic.
New clients and appointments scheduled online are required to prepay the exam fee to schedule. This fee is nonrefundable if less than 24 hours is given to reschedule or if you are a “no-show.”
During appointments, we require that an adult owner (over 18) be available to discuss the exam with the doctor. We also ask that the patient is accompanied by an adult to the appointment. If this isn’t feasible, please reschedule for a time when an adult caretaker is available. Please refrain from using your cell phone during the appointment.
Technician Appointments
When a doctor approves or for certain services, you may be able to schedule an appointment with one of our technicians. Please be advised that a technician appointment does not allow for owners/caretakers to be in the room with their pet and is limited to a brief vitals check and the scheduled service by the technician. Your pet will not be seen by the veterinarian during a technician appointment. If you need to reschedule your technician appointment to an exam with a veterinarian, please contact the clinic to move the appointment appropriately.
Arriving at the Clinic
All dogs and cats must be either in a carrier or leashed and under control while on the property and in the clinic.
Should you need assistance, believe your pet would do better coming in a quieter door, or be ill with a cough or sneezing, please text/call 414–301-9113 option 3 from the parking lot and our client care team will be happy to guide you in how we can assist you in entering the clinic.
Cancellations
We realize that sometimes life happens, but we kindly request at least 24 hours’ notice to cancel an appointment if possible. Failure to give 24 hours’ notice before your appointment time may result in a missed appointment notation. If a client has more than three missed appointments in a 365-day period, future appointments will require a nonrefundable prepaid exam fee for one year.
Tardiness
We also understand that delays happen; however, we must try to be respectful of everyone’s time. Patients arriving up to 15 minutes late to a scheduled appointment may still be seen at the doctor’s discretion, but they may be in the clinic for a longer period as they are worked up in between other appointments. Late arrivals might also be asked to reschedule. Failure to give 24 hours’ notice about your delay may result in a missed appointment notation. If a client has more than three missed appointments in a 365-day period, future appointments will require a nonrefundable prepaid exam fee for one year.
No Shows
No-show appointments reduce our ability to see other patients that may need care on a given day. By informing us that you cannot make it to a scheduled appointment, you may make it possible for another pet to receive care more promptly. Failure to give 24 hours’ notice before your appointment time may result in a missed appointment notation. If a client has more than three missed appointments in a 365-day period, future appointments will require a nonrefundable prepaid exam fee for one year.
All dogs and cats receiving any service at Oak Creek Veterinary Care will need to be current on their rabies vaccination. The only exception will be an animal that is too ill to receive the vaccination at the time of treatment, in which case it will be updated when medically appropriate.
Oak Creek Veterinary Care is a team of dedicated professionals striving to ensure your pets receive the exceptional care they deserve. We appreciate the trust you place in our staff and believe strongly in the need to provide a safe and supportive environment to ensure the well-being of our team.
Policies
Any of our veterinarians may require more frequent examinations and/or diagnostics to maintain this relationship during treatment of certain medical conditions or at different stages of an animal’s life.
Most prescription refills (including heartworm prevention, flea and tick prevention, and prescription foods) take 24–48 hours to process and get ready for pickup. Please plan ahead if a prescription is due on a weekend or holiday.
Requests for same-day or walk-in refills may not be able to be honored. Any request made after 4 p.m. will be considered a next-day request.
Online Pharmacies
Effective February 1, 2026, the doctors of Oak Creek Veterinary Care will no longer work directly with online pharmacies, including Chewy, Amazon, 1-800 Pet Meds, etc.
What this means for you:
As our client, you are always welcome to work directly with any pharmacy you choose to fill your pet’s prescription. Our doctors will happily provide you a written prescription during your appointment should you choose to get your medications from an outside pharmacy; however, we can no longer provide prescriptions by fax, email, or phone. When you need to pick up a written prescription for medication outside of a scheduled appointment time, please allow 48–72 hours for processing your request.
Why this change has occurred:
We have medical concerns due to the reported lack of accuracy in prescription fulfilment, refills, storage, and shipping. The NAPB reports that less than 5% of online pharmacies comply with U.S. pharmacy laws and practice standards, and the FDA continues to issue a buyer beware stance regarding online pet pharmacies:
As a clinic, we have directly experienced a concerning level of errors and miscommunications with third party online pharmacies. This often leads to an increase in time trying to correct the issues and taking our professional veterinary staff away from patient care. In addition, it leads to frustration from clients in situations that are beyond our control.
Your options:
- You are always welcome to purchase medications that we keep in stock directly from the clinic.
- We are able to use our online pharmacy and email you a link to fill your prescription directly from our online pharmacy (vendor provided off-site).
- You are welcome to request a written prescription at the time of your appointment so that you can fill at the pharmacy of your choice on your own.
- When requesting a medication or food refill or written prescription outside of your scheduled appointment time, please allow 48–72 hours to process. If your item is a special-order item, please allow 7 days. Be aware that anything received on weekdays after 4 p.m., weekends, or holidays will need additional time.
Appointments
Oak Creek Veterinary Care is an appointment-only clinic.
New clients and appointments scheduled online are required to prepay the exam fee to schedule. This fee is nonrefundable if less than 24 hours is given to reschedule or if you are a “no-show.”
During appointments, we require that an adult owner (over 18) be available to discuss the exam with the doctor. We also ask that the patient is accompanied by an adult to the appointment. If this isn’t feasible, please reschedule for a time when an adult caretaker is available. Please refrain from using your cell phone during the appointment.
Technician Appointments
When a doctor approves or for certain services, you may be able to schedule an appointment with one of our technicians. Please be advised that a technician appointment does not allow for owners/caretakers to be in the room with their pet and is limited to a brief vitals check and the scheduled service by the technician. Your pet will not be seen by the veterinarian during a technician appointment. If you need to reschedule your technician appointment to an exam with a veterinarian, please contact the clinic to move the appointment appropriately.
Arriving at the Clinic
All dogs and cats must be either in a carrier or leashed and under control while on the property and in the clinic.
Should you need assistance, believe your pet would do better coming in a quieter door, or be ill with a cough or sneezing, please text/call 414–301-9113 option 3 from the parking lot and our client care team will be happy to guide you in how we can assist you in entering the clinic.
Cancellations
We realize that sometimes life happens, but we kindly request at least 24 hours’ notice to cancel an appointment if possible. Failure to give 24 hours’ notice before your appointment time may result in a missed appointment notation. If a client has more than three missed appointments in a 365-day period, future appointments will require a nonrefundable prepaid exam fee for one year.
Tardiness
We also understand that delays happen; however, we must try to be respectful of everyone’s time. Patients arriving up to 15 minutes late to a scheduled appointment may still be seen at the doctor’s discretion, but they may be in the clinic for a longer period as they are worked up in between other appointments. Late arrivals might also be asked to reschedule. Failure to give 24 hours’ notice about your delay may result in a missed appointment notation. If a client has more than three missed appointments in a 365-day period, future appointments will require a nonrefundable prepaid exam fee for one year.
No Shows
No-show appointments reduce our ability to see other patients that may need care on a given day. By informing us that you cannot make it to a scheduled appointment, you may make it possible for another pet to receive care more promptly. Failure to give 24 hours’ notice before your appointment time may result in a missed appointment notation. If a client has more than three missed appointments in a 365-day period, future appointments will require a nonrefundable prepaid exam fee for one year.
All dogs and cats receiving any service at Oak Creek Veterinary Care will need to be current on their rabies vaccination. The only exception will be an animal that is too ill to receive the vaccination at the time of treatment, in which case it will be updated when medically appropriate.
Oak Creek Veterinary Care is a team of dedicated professionals striving to ensure your pets receive the exceptional care they deserve. We appreciate the trust you place in our staff and believe strongly in the need to provide a safe and supportive environment to ensure the well-being of our team.
